Job Posting Details

Bi-Lingual Service Associate

Location(s): Texas / Houston
Category: Customer Service / Support
Requires Resume: Yes
Requires Coverletter: No
Position Term: Full-time

Duties & Requirements

The Ground Up is Houston’s premier brand for sustainable landscape materials, serving commercial and residential clients in the greater Houston area. Operating on 20 acres in Northwest Houston and 10 acres in the Richmond/Katy area and a new location on I-10 and Voss Road, we are proud to offer the finest quality organic products including Mulch, Compost, Soils & Amendments, Rocks, Stones, Boulders, Sands, Aggregates, Tools, and Materials. As an organic recycler, all of our products are From the Earth - For the Earth. 

The Ground Up is affiliated with Ceres Environmental, which is a leading environmental, disaster recovery and construction services company.  Additionally, the Ceres family includes Vesta Equity, a real estate investment group.  The company was founded in St. Paul, Minnesota in 1976 and has grown to be one of the largest companies in its industry.  Ceres encompasses a variety of environmentally focused entities with operations in the United States as well as the Caribbean.  The company has had revenues in excess of $750 million over the past eight years. 


  • Prepare invoices for customers
  • Interact and coordinate with corporate accounting team
  • Assist customers with their purchase needs by providing helpful product information
  • Determine the cubic yard per load and payment/collection amount
  • Handle pay transactions with credit cards, cash, or checks
  • Provide excellent customer service to all clients including answering phones.
  • Represent the company as a leader in service, client satisfaction, and product quality
  • Schedule deliveries for commercial and residential clients
  • Assist with loading customers when needed, forklift, skidsteer experience preferred
  • Keep office tidy
  • Other duties and projects as assigned


  • 3+ years of experience in a customer service role.
  • Quantitative skills a plus. 
  • Exceptional organization and communication skills.
  • Bi-lingual required.
  • Excellent customer service skills.
  • Strong multi-tasking and attention to detail skills.
  • High level of professionalism.
  • Ability to work with little supervision.
  • High level of confidentiality.
  • Positive can do attitude and 100% team player!

The Ground Up/Ceres Environmental Services, Inc. is an Equal Opportunity/Affirmative Action Employer.